Support Query

If you cannot find a proper solution to your problem in the supplied documentation, the FAQ or in the support documentation, our support team is ready to assist you.

Please use the following form to contact the support team. Please fill out the form completely, as this will help us avoid unnecessary queries and long processing times.

Obligatory fields are marked with *

	Contact information
Company*:
Contact name*:
Telephone*:
Email*:
	Required information
PosterJet® Version*:
Operating system*: For example: XP Home or XP Pro, Service packs, Mac OSX 10.3.3)
Processor*: For example: Pentium IV 2800 MHz or Athlon XP 3200+
RAM*:
Free hard disk space*:
Printer*:
Connection to printer*: For example: TCP/IP, USB, SCSI...
Ink Type*:	Dye / coloring UV / pigment Solvent Lucia Pigment Reactive
Control panel settings on printer*: Media profile set on the printer control panel
Media inserted in printer*: Exact description, for example: "HP Photo Imaging Gloss C7871A"
Media set in PosterJet®*: Please provide the exact description of the PosterJet® profile
File format of print job*: For example: RGB-JPEG, CMYK-TIFF, PDF 1.3 (not just "PDF")
Dongle number: Dongle number (if available).
Source of print file: Program and version with which the print file was created.
Precise description of the error*:
	I would like to receive a copy of this email
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