FAQ - Frequently Asked Questions

Frequently asked questions

Error message during the installation of PosterJet ?

In rare cases it may occur, that the installation of PosterJet is terminated with an error message that says that not all components could be installed. Normally this message occurs because an older version of PosterJet is not uninstalled properly or an other application is not installed properly. This should not interfere with PosterJet. If you want to install the virtual printer driver using our PPD and can not find the PosterJetV7 Port the patch for the PosterJet port monitor fixes this problem.

The installation of the patch is described in this document: PortMonitorPatch_EN.pdf

The required patch can be downloaded here: PortMonitorPatchPJ71.zip

To re-install the Port monitor after the installation, simply execute this additional patch: PJPortInstall.zip

If you want to install PosterJet 7 on a Windows 2003 server system, please read the information given in the pdf: "W2003_InstallFrameworkEN.pdf" to be found in the main directory of the CD or the download.

What does the error message "No valid dongle found" mean?

This message appears if PosterJet could not detect a valid dongle.

Please check, if

• you obtain a valid PosterJet 7 dongle.
• the dongle is installed properly (the LED on the dongle is illuminated).

If the dongle is not recognized by PosterJet you may install the dongle driver via the PosterJet setup program. The setup program starts automatically when you place the PosterJet installation CD in your CD ROM drive. Otherwise start the program "Autostart.exe" from the PosterJet installation CD. In this case unplug the dongle from the USB port and only select the dongle driver to be installed and start the installation. After this connect the dongle to your pc and run the dongle driver installation again. If the dongle is still not recongnized after this please contact our support.

To run PosterJet on Micosoft Windows Vista you must install the HASP Device Driver version 4.102.5.22 or higher. You can download the driver from the Aladdin website.

What does the error message "No valid media" mean?

This message appears if no media is loaded on the tab "Media settings" of the lower queue.

Please check, if

• you may choose media in the media settings (the media is installed). If no media is installed you must install media for your printer. To do this use the "Media update" from the "Tools" menu.
• you have choosen a media from the list of the media settings tab and have loaded this media by clicking on the "Submit" button.

What does the error message "Every socket address can only be used once" mean?

A PosterJet 7 installation using our own Web Hosting will select the port "80" for the comunication between PosterJet Client and Server. This error message is evidence for another programm that allready uses the port "80". Please open the PosterJet Server window by double clicking on the server icon in the taskbar next to the clock, stop the server, change the port to "81" and start the server again. Starting the PosterJet Client will lead you to the "Server Configuration" window. In this window you have to change the address of the server from "http://localhost/PJServer/PJServer.asmx" to "http://localhost:81/PJServer/PJServer.asmx" by inserting ":81" directly after the "localhost". Now press "connect".

What does the error message "Error in xml document" during the start of the PosterJet client mean?

This error message is regarded to a failure in the queue and printer xml files. Please go to the folder "System" of your PosterJet installation. When using the PosterJet Server Hosting this folder is located here:

C:\Program Files\Eisfeld Datentechnik\PosterJet 7 Server Hosting\wwwroot\PJServer\data\System

if using the Microsoft IIS it is located here:

C:\Inetpub\wwwroot\PJServer\data\System

Please delete the following files: MainQueue.xml, NestQueue.xml and PosterJetPrinter.xml. After this restart PosterJet.