I rang PosterJet yesterday evening with a software problem where the software would not launch for me. The phone was answered by a very helpful gentleman. Before he even looked at the problem he assured me that he would resolve the issue. He took control of my PC through TeamViewer. He analysed my problem and got working on it straight away. He was very knowledgeable and confident that the issue would be resolved, after about 15 minutes he solved the problem and the software was launched. He then discovered that my IP settings had changed and the software could not connect to my HP 5000. After another few minutes he also resolved this issue. PosterJet support were a pleasure to deal and resolved my issues very quickly in a friendly and polite manner. All the best for the Future.

I would like to thank you for your cordial support from yesterday, for the quick remote help and the problem-free cooperation with you and your company without any bureaucracy. I greatly appreciate personal support which works without the ‘usual’ ticket system. You are indeed a refreshing exception!

The advisor was most helpful and managed to resolve a most difficult situation around the server with old software. We went from no connection to printing posters again in a matter of minutes. Highly recommendable and extremely helpful. Can rely on for prompt and accurate service… 5 Stars….

Many thanks for the instant help, without which we would not have had the chance to continue our work. Once again this shows how important it this to have a competent German partner with a first-class product. This has to be said !! ;-))