I rang PosterJet yesterday evening with a software problem where the software would not launch for me. The phone was answered by a very helpful gentleman. Before he even looked at the problem he assured me that he would resolve the issue. He took control of my PC through TeamViewer. He analysed my problem and got working on it straight away. He was very knowledgeable and confident that the issue would be resolved, after about 15 minutes he solved the problem and the software was launched. He then discovered that my IP settings had changed and the software could not connect to my HP 5000. After another few minutes he also resolved this issue. PosterJet support were a pleasure to deal and resolved my issues very quickly in a friendly and polite manner. All the best for the Future.